Refund policy

Effective date: August 9, 2026

Digital-product policy

NexaDrop currently sells digital products delivered electronically. No physical item is shipped, so physical returns and exchanges do not apply.

Because digital files can be accessed or downloaded immediately, purchases are generally final once the download or access link has been issued. This policy does not limit any refund, cancellation, or other right that cannot lawfully be waived.

When we will review a refund request

Please contact nexadropstore5@gmail.com within 7 calendar days of purchase if:

  • you were charged more than once for the same order;
  • you did not receive access and we cannot restore delivery after reasonable troubleshooting;
  • the delivered file is corrupt or unusable and we cannot provide a working replacement; or
  • the product delivered is materially different from the product description at the time of purchase.

Include your order number, the email used at checkout, and a brief description of the problem. We may request reasonable information needed to verify the order and diagnose the issue.

Requests we generally cannot approve

Except where required by law, we generally do not refund a digital purchase because the buyer changed their mind, did not use the product, expected guaranteed earnings or results, lacks compatible software or internet access, or shared, redistributed, or otherwise misused the file.

Cancellations

Digital fulfillment may begin immediately after payment, so an order usually cannot be canceled after access has been issued. If you contact us before access is issued, we will review the request, but cancellation is not guaranteed.

Approved refunds

If a refund is approved, it will be issued to the original payment method. Processing times are controlled by the payment provider and financial institution. Access to the refunded product may be revoked, and the personal-use license ends when the refund is issued.

Chargebacks and unauthorized transactions

If you do not recognize a transaction, contact us promptly so we can investigate. This policy does not restrict your lawful rights with your card issuer or payment provider.

Contact

Email refund and access requests to nexadropstore5@gmail.com.